| How
much per hour do cleaning services cost? |
| Cleaning Services are
priced by the job, not by the hour. A Customer Service
Representative will provide you with a price for the job
that you want to have done. |
| Are
you insured? |
| We are fully
licensed, insured and bonded. |
| What
are your office hours? |
| Our offices
are Monday through Friday, 8:00 am to 5:00 pm. |
| What
if I want some extra room's cleaned or extra work done
on my next visit? |
| You need
to call the main office at (919) 465-2203 to request the
extra work. Sometimes the type of extra work you want
requires a team other than your regular team and we need
to schedule the right technicians to handle your special
request. |
| What
times can I choose for my cleaning? |
| We have three different
time slots: First appointment of the day which will be
at approximately 8:45 - 9:00am, between 11AM -12PM or
afternoon between 1-2 pm. It is impossible to guarantee
an exact time a crew will arrive due to team size, emergencies,
weather, and other uncontrollable factors. Most clients
leave a key with us so they will not be inconvenienced. |
| Do
you guarantee your work? |
| Yes, we absolutely
do. |
| Do
you come to my home for an estimate? |
| Yes, we provide
a free no obligation in home estimate. |
| Do
I have to be home when the cleaners are there?
|
| No, entry
to the home will be handled with you prior to cleaning
day. |
| Can
I solicit or hire your cleaners on your teams? |
| The fact that you like
our cleaning staff that much flatters us. It means we
have done our job to train, pre-screen, check their references
and maintain a drug-free workplace. It is also costly.
We are not an employment agency and do not expect our
customers to solicit our associates. Our associates have
signed agreements not to work for any of our clients on
a personal basis and it is illegal for them to do so. |
| Do
I give you my key? |
| If you would
like, over 95% of our clients put trust in us with thier
keys. |
| Do
I supply the cleaning supplies and vacuum cleaner? |
| We supply
everything necessary, to do the job. If you would like
us to use something different just leave it out for us. |
| Do
I have to sign a contract? |
| No, Our professionally
trained staff works hard to keep your business. Please
note that we require a 24 hr. notice for cancellations
to avoid a $35.00 service charge. |
| Do
I have to lock up my pets? |
| No, We love
pets. |
| Do
you bill us? |
| Payment
is due on the day of service. |
